Education
Indiana University
Aug 2022 – Dec 2026
B.S. in Informatics — Minors in Human-Centered Computing & Web Design
Coursework
Human-Computer Interaction & Design · Methods for Human-Centered Computing · Design & Development of an Information System · Web Design · JavaScript · Intro to Cybersecurity · Computer & Information Ethics
- ITIT — senior capstone: an IoT asset-tracking system that syncs hardware trackers with a web app, on a nested Deployments → Locations → Trackers → Items model with CSV export.
Allegan County Area Technical & Education Center
Sep 2021 – May 2022
Computer Information Systems
- Installed, configured, and administered network infrastructure end-to-end, and built/modified computer hardware, software, and operating systems to spec.
Experience
Innovation & AI Intern
Jun 2026 – Aug 2026
- Designed and prototyped TRACTION, a sales-enablement rep console — an engine scores customers on LTV × churn × signal recency into a suppression-filtered, frequency-capped daily queue, pairing each lead with a why-now reason, cross-channel history, and an AI-matched cart.
- Built and shipped a production SMS gateway (Python / FastAPI on Cloud Run) that lets customers text Tire Rack's TRACI AI agent — webhook → async worker → agent → Twilio SMS, with Redis/SQS, STOP/HELP compliance, 90 tests, and keyless CI/CD; solved the web-only vehicle picker with a numbered YMMV drill-down that auto-supplies factory tire size.
- Built Karst, a Next.js + Firebase caving field guide (web + Android) with a privacy-first map — shipped fast with AI-assisted development.
SCIPS Consultant Supervisor
Aug 2024 – Feb 2026
- Led the Tech Team and walk-in Support Center, coaching consultants through complex technical and customer issues.
- Drove campus-wide support for labs, printers, and classroom tech — from preemptive checks to urgent in-person requests.
TCC Tech Team
Nov 2023 – May 2024
- Resolved client tickets across virtual, in-office, and in-room appointments, and set up wired/wireless connectivity for campus residents.
Technology Center Consultant
Sep 2023 – Nov 2023
- Troubleshot software and printer issues for walk-in clients and kept lab equipment stocked and organized.
- Logged and tracked issues in ticketing systems, producing customer and lab reports.