Education
Indiana University
Aug 2022 – Dec 2026
B.S. in Informatics — Minors in Human-Centered Computing & Web Design
Coursework
Human-Computer Interaction & Design · Methods for Human-Centered Computing · Design & Development of an Information System · Web Design · JavaScript · Intro to Cybersecurity · Computer & Information Ethics
- ITIT — senior capstone: an IoT asset-tracking system that syncs hardware trackers with a web app, on a nested Deployments → Locations → Trackers → Items model with CSV export.
Allegan County Area Technical & Education Center
Sep 2021 – May 2022
Computer Information Systems
- Installed, configured, and administered network infrastructure end-to-end, and built/modified computer hardware, software, and operating systems to spec.
Experience
Innovation & AI Intern
Jun 2026 – Aug 2026
- Designed and prototyped TRACTION, an AI-assisted sales console for retention reps — a ranked daily call queue that pairs each lead with a why-now reason, cross-channel history, and an AI-matched cart; turned another team's loose ideas into a mockup presented to senior leadership.
- Designed, built, and shipped solo a production SMS gateway (Python / FastAPI on Cloud Run + Twilio) that lets customers text Tire Rack's TRACI AI agent — async workers, Redis sessions, STOP/HELP compliance, 90 tests, and keyless CI/CD; replaced the web-only vehicle picker with a numbered text drill-down that auto-fills factory tire size.
- Worked AI-first with Claude Code as a pair programmer, shipping a production service and a leadership-ready prototype in ten weeks.
SCIPS Consultant Supervisor
Aug 2024 – Feb 2026
- Led the Tech Team and walk-in Support Center, coaching consultants through complex technical and customer issues.
- Drove campus-wide support for labs, printers, and classroom tech — from preemptive checks to urgent in-person requests.
TCC Tech Team
Nov 2023 – May 2024
- Resolved client tickets across virtual, in-office, and in-room appointments, and set up wired/wireless connectivity for campus residents.
Technology Center Consultant
Sep 2023 – Nov 2023
- Troubleshot software and printer issues for walk-in clients and kept lab equipment stocked and organized.
- Logged and tracked issues in ticketing systems, producing customer and lab reports.